2521380 - Sales Office Determination Different in Opportunity vs. Follow-Up Opportunity

When creating a follow-up opportunity, the determined sales office differs from the one in the original opportunity.

1. Go to the Sales work center.
2. Go to the Opportunity view.
3. Open New.
4. Enter the account details.
5. Save.
6. Go to Related Opportunities facet.
7. Open New.

Result : For the parent opportunity, the sales office is defaulted as ABC (ABC represents the name of the sales office) and for the child opportunity, the sales office is defaulted as XYZ.

You expect that sales office ABC is the same as sales office XYZ.

 

 

In the parent opportunity, the org data of the sales office is defaulted from the account sales arrangement.

In the child opportunity, the org data of the sales office is redetermined based on the currently valid org management.

The re-determination of the sales office per org management is the current expected system behaviour for the follow-up opportunity.

KBA , LOD-LE-OPP , Opportunity processing , How To

SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708