SAP Knowledge Base Article - Preview

2522181 - Customer in Ticket is Overwritten when Contact is Changed

Symptom

When the customer is creating a New Ticket and he changes the value for field Contact, then Customer field is getting overwritten


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Product

SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

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