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SAP Knowledge Base Article - PreviewSymptom
You have created Territories, assigned them to Accounts using Realignment Rules. But when you create a ticket for that Account, the Territories are not assigned to the ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket, Account, Territory, Determination, Inheritance, Routing, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-ACC , Account , How To
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