SAP Knowledge Base Article - Public

2522362 - Sales Order Not Visible In Customer Demand View

Symptom

A Sales Order was created, but it's not found when searching for it in Customer Demand view.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Outbound Logistics work center.
  2. Navigate to the Customer Demand view.
  3. Search for the relevant Sales Order document.
  4. The Sales Order entry was not found in the Customer Demand view.

Cause

The Sales Order was not released to Customer Demand.

Resolution

  1. Go to the Sales Orders work center.
  2. Navigate to the Sales Orders view.
  3. Search for the relevant Sales Order.  
  4. Select the order, choose the Actions button and select the option Release.
  5. Once the order is successfully released it could be find in the Customer Demand view.

Keywords

Sales Order, Customer Demand, Release , KBA , customer demand not visible , sales order not in customer demand , customer demand error , business bydesign , byd , AP-CR-CR , Customer Requirement , How To

Product

SAP Business ByDesign all versions