Symptom
- Nothing happens after clicking on IC Agent Dashboard
- After clicking on the yes button in the dialog popup for logoff, nothing happens
- Blank white screen appears after accessing CRM Web UI, at the same time, there are two Javascript errors: "'thtmlbUtil' is undefined" and "No CRMUIF server in frame hierachy"
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
SM_CRM, blank srceen, default.htm , thtmlbUtil, undefined, crmuifServer.js , KBA , CA-WUI-UI , User Interface , CRM-IC-FRW , Framework , CRM-IC-CHA , Communication Channels , CRM-IC-BRO , Broadcast Messaging , Problem
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