SAP Knowledge Base Article - Public

2522762 - Course Content is Incorrect or Not Updated Upon Access


Upon launching a course, sometimes it is the correct content and other times it is the incorrect content.


SAP SuccessFactors Learning


The behavior described can be caused when importing multiple courses in the same content folder. In other words, your Production and Staging Learning environments may place content files for different courses in the same folder when both conditions below are met:

  1. Multiple Learning environments are using the same deployment location folders (ex. /prod/)
  2. There was no content package ID given during the content import, thus the two environments created the same Content Package ID


It is suggested to have different folders for content imports depending on the environment.

  1. Go to System Administration > Configuration > Content Deployment Locations
  2. Edit the Deployment Location
  3. Update the Directory so that it differs between environments
  4. Append the Directory to the end of the URL Prefix
    • Example: URL Prefix is /learning/user/onlineaccess/
    • Directory is /staging
    • URL Prefix should be /learning/user/onlineaccess/


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