Symptom
Upon launching a course, sometimes it is the correct content and other times it is the incorrect content.
Environment
SAP SuccessFactors Learning
Cause
The behavior described can be caused when importing multiple courses in the same content folder. In other words, your Production and Staging Learning environments may place content files for different courses in the same folder when both conditions below are met:
- Multiple Learning environments are using the same deployment location folders (ex. /prod/)
- There was no content package ID given during the content import, thus the two environments created the same Content Package ID
Resolution
It is suggested to have different folders for content imports depending on the environment.
- Go to System Administration > Configuration > Content Deployment Locations
- Edit the Deployment Location
- Update the Directory so that it differs between environments
- Append the Directory to the end of the URL Prefix
- Example: URL Prefix is /learning/user/onlineaccess/icontent.do?Course=CUSTOM&url=/self-managed
- Directory is /staging
- URL Prefix should be /learning/user/onlineaccess/icontent.do?Course=CUSTOM&url=/self-managed/staging
Keywords
SF. LMS. Learning. Wrong, content, incorrect, different, course, , KBA , LOD-SF-LMS-CNT , Content , Problem
Product
SAP SuccessFactors Learning all versions
Attachments
DeploymentLocation_prodFolder.png |
DeploymentLocation_stageFolder.png |