Symptom
When an incoming call comes to SAP Contact Center, IVR is hitting but prompt can't be played.
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Environment
SAP Contact Center
Product
SAP BTP, Neo environment 1.0 ; SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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