SAP Knowledge Base Article - Preview

2522986 - While Migrating Service Tickets the Author of the Description and Notes is not Retained

Symptom

Your requirement is to Migrate the Service Requests with the Description and Notes and the Author ID information. After importing Service Requests, the User importing the file is set as Author instead of the Business User which is provided with the import template.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1808 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

Author ID, Notes, Changed Identity, Last Changed Identity, Business Partner, Migration of Service Requests, Description and Notes, Note Type , KBA , author id , notes , changed identity , last changed identity , business partner , migration of service requests , note type , description and notes , LOD-CRM-SRP , Service Request Processing , How To

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