SAP Knowledge Base Article - Public

2523112 - 'Featured' is the only available option in Learning Widget


  • The Learning Widget in SAP Jam only has the 'Featured' option available under the Show drop down. All other options are grayed out.  

Image/data in this KBA is from SAP internal systems, sample data, or systems. Any resemblance to real data is purely coincidental.



Reproducing the Issue

  • Access any Group Overview page in Edit mode, in a Jam instance integrated with LMS.
  • Click Add Widget to open up the Widget Catalog.
    Issue Reporduce 1.jpg 

  • Choose Learning widget option (Can also be shown as Business Records).
    Issue Reporduce 2.jpg

  • Expand the Show drop down. Note that the only option available is 'Featured', rest are grayed out.
    Issue Reporduce 3.jpg


This is an expected behaviour if either of the following has been done -

  • The group was created from the LMS user interface.
    Add Widget - 4.jpg

  • The group was created from the normal Create a Group interface in Jam.
    Create a Group.jpg

In both the above cases, only the Featured option will be available in the Learning Widget.


The remaining Learning Widget options Item Detail, Related, and Specific will be available only when->

  • The group is created from a Learning Item or Curriculum, within the Learning(Can also be shown as Business Records) tab in SAP Jam.
    • Go to Learning tab and click on the Learning application
      Create Group from Item 1.jpg

    • Click on Item or Curriculum
      Create Group from Item 2.jpg

    • Hover on any record to bring up the popup menu, and click Create Group
      Create Group from Item 3.jpg
      Note-> The same options will also be available by clicking on and opening any of the records.

    • Check Learning Widget in this newly created group, it will have all the 4 Show options available
      Create Group from Item 4.jpg


  • Featured option will display Learning records featured in the group.
  • Item Detail will display details about the learning item.
  • Related will display data that are related to the learning item.
  • Specific will allow you select specific items for display, that are related to the learning item. 

See Also

2323363 - SAP Jam Integration in LMS Knowledge Support and Tips


integration, grey, gray, grayed out, greyed out,Learning Widget,Featured,Learning Widget options not available , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-LMS , Integration with LMS , Problem


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