Symptom
User 123 (123 represents the ID of the User) is able to see Lead ID ABC (ABC represents the ID of the Lead) on My Leads filter even though the user is not the Owner of the Lead.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Log in with User 123;
- Go to Sales work center;
- Go to Leads view;
- Select the My Leads filter;
- Lead ID ABC is visible.
Cause
The User 123 will see on My Leads filter:
- All the leads that the user is the Owner and;
- All the leads that the user is part of the Sales and Marketing team.
Resolution
This is the standard behavior of the system.
If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
KBA , LOD-CRM , Cloud for Customer , How To
Product
SAP Cloud for Customer add-ins all versions