SAP Knowledge Base Article - Public

2523173 - My Leads Filter Shows Leads not Owned by User

Symptom

User 123 (123 represents the ID of the User) is able to see Lead ID ABC (ABC represents the ID of the Lead) on My Leads filter even though the user is not the Owner of the Lead.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Log in with User 123;
  2. Go to Sales work center;
  3. Go to Leads view;
  4. Select the My Leads filter;
  5. Lead ID ABC is visible.

Cause

The User 123 will see on My Leads filter:

  • All the leads that the user is the Owner and;
  • All the leads that the user is part of the Sales and Marketing team.

Resolution

This is the standard behavior of the system.

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer add-ins all versions