SAP Knowledge Base Article - Public

2523205 - Route Could Not Be Calculated: Make Sure the Locations are Correct and Reachable by Car


You are claiming Mileage between locations and the warning message is shown as

Route could not be calculated. Make sure the locations are correct and reachable by car.

E.g. UK Employee travelling to Germany and has entered the From and To Locations as Hams Hall to Airport Birmingham and the error message is shown.

Reproducing the Issue

  1. Go to Auditing Work center.
  2. Go to Expense Reports view.
  3. Show All Expense Reports and Find Expense Report XYZ.
  4. Choose Claim Mileage.
  5. Enter the From and To locations.

Warning message is shown.


Google Support has confirmed that they geocode Birmingham Airport with Airport Birmingham-Shuttlesworth International Airport which is in USA. As the Atlantic is in between, Google cannot find a route.


You need to ensure that the route is reachable by Google .You have to enter To Location as Airport Birmingham UK and the Total Distance is calculated.


KBA , SRD-CC , Cross Components , How To


SAP Cloud for Travel and Expense 1705 ; SAP Cloud for Travel and Expense 1708 ; SAP Cloud for Travel and Expense 1711