SAP Knowledge Base Article - Public

2523496 - Online Report Designer: Report export is failing due to time out


A Report in the Online Report Designer experience an issue upon export. Iit runs for an exessive time ( a couple of mintes) before timing out.


Successfactors BizX
SuccessFactors Online Report Designer
SuccessFactors Workforce Analytics


  1. This is a bug, in the current code
  2. It occurs when all of the following is true:
    a) There is a cube, meaning this is connected to a Workforce Analytics instance
    b) The user role has all measures restricted
    c) The user runs a Realms or Live Data report through job server


To workaround this:

  • Grant the user role access to the End Of Period Headcount measure, under Workforce Inputs
  1. To do this, go to the Admin section in the upper right corner and lookup the Role Maintenance.
  2. Select the role assigned to the affected user
  3. Role selection.PNG
  4. Edit Measures:
  5. Edit Measures.PNG
  6. Deselect EOP Headcount under "Workforce Profile" -> "Inputs" while you view restricted measures:
  7. EOP Headcount.PNG


If you wish, you can then restrict all dimensions so that the user still cannot see any WFA Data.

Note that the restricting all dimensions may not be required if the user has no access to any tools or WFA reports.

The key is allowing access to one measure in the WKF cube, and we recommend End Of Period Headcount


ORD, Advanced Reporting, time out , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem


SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors Workforce Analytics all versions