SAP Knowledge Base Article - Public

2523804 - Payment Information Portlet is Blank for Existing Users in Employee Central


No fields appear when scrolling down to Payment Information UI in People Profile. It is blank.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Relevant permissions are given to the user. 
  2. Setup the UI in Configure People Profile.
  3. Scroll down to payment information of any user and the Personal Information Screen Lookup but it still does not appear.


The customer had deleted their UI rule’s but had not removed the triggers:



Remove these rule triggers and the UI will appear as normal once again.


blank pay, UI Rules, Rule Triggers, SF, success factors, EC , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions