SAP Knowledge Base Article - Preview

2523833 - 404 error or blank screen when creating or printing PDF in Internet Explorer


  • Creating or printing a PDF results in a 404 error or blank page
  • Depending from which application is being printed from the error can be:
  1. Error Report
    404 Not Found
    Error: requested file .htm does not exist

    404 Error report.PNG

  2. 404 - Not Found
    The server has not found anything matching this request

404 Error report 2.PNG



 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP NetWeaver, all releases
  • Using Internet Explorer browser
  • Error does not occur with other browsers such as Firefox and Chrome


SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0


success factors, encountered, ErrorDocument, handle, request, Adobe , KBA , EP-PIN-NAV , Navigation , EP-PIN-AI , Application Integration , BC-SRV-FP , Forms Processing , Problem

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