SAP Knowledge Base Article - Public

2524096 - Crystal Reports crash when selecting the groups option 'autohide'

Symptom

  • Application crash.
  • Auto-hide option crash Crystal Reports.
  • When selecting the Groups pane option "Autohide", Crystal Reports stop working and close unexpectedly.

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Insert a group on the report.
  3. Refresh the report.
  4. In the Preview mode, right click in the Groups pane on the left side, and select "Autohide"
      
       Autohide_option.png
         
        
    Then Crystal Reports crash.    

Cause

  • This issue has been tracked under SAP Note 2524095

Resolution

  • The issue is resolved in the following product update and above:
       
    • Crystal Reports 2013 - Support Pack 11
    • Crystal Reports 2016 - Support Pack 05

Keywords

CR, auto-hide , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed

Product

SAP Crystal Reports 2016