SAP Knowledge Base Article - Public

2524553 - Unexpected Route Map Step Description in To Do List - Performance Management


Incorrect 'Route Map Step Description' appears in 'To Do List'.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Performance Management

Reproducing the Issue

Below you can see screen shots that display an example of what may result into misleading 'Route Map description' in the 'To Do List'.

Example 1.



Below is the example of how to avoid misleading description in To Do List.

Example 2.



Example 3.


Below is the screen shot of the To Do list. ‘Employee Description 2’ is the description of the Route Map Step.

The Descirption could be misleading if the instance contains 2 'Route Maps'  that shares same 'Route Map Step Name' with a different 'Route Map Step Description'.


Note: If the description is misleading due to the configuration as per the 1st example provided above, by clicking on it,

the PM form will be opened and the name of the 'Route Map Step' will appear in the opened PM form to which it is linked.


If in the instance more than 1 'Route map' shares the same 'Route map step name' but with different 'Route map step descriptions' – the system will only recognize 1 of the descriptions in the To Do List. 


Best Practice would be not to use identical 'Route Map Step name' that have a different Route 'Map Step descriptions'.

As having unique step names and descriptions will prevent such unexpected behaviour.


  • step name
  • step description
, KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , LOD-SF-PM-POD , Home Page, Pods and Portlets, To Do List , Problem


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