SAP Knowledge Base Article - Preview

2524915 - Workflow Rule Not Working as Expected

Symptom

You have defined a workflow rule that should send an e-mail if the value of a field in a Sales Quote is being changed to value 123 or 456, on every save.

However, the e-mail only gets sent out if the value is changed to 123, but for 456 it doesn’t get sent out even though the rules are exactly the same.

Also the email recipient is the same.


Read more...

Environment

SAP Sales Cloud

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

workflow, always send email, change, recipient , KBA , workflow, always send email, change, , recipient , LOD-CRM-WKF , Workflow , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.