SAP Knowledge Base Article - Public

2525036 - Track Account Hierarchy Changes


You will see that the changes made to Parent Account field in Account ABC is not getting recorded in the Changes tab of Accounts.

Reproducing the Issue

  1. Go to Customers.
  2. Open Account ABC (Where ABC has a Parent Account Mapped to a given Account XYZ1).
  3. Click on Edit.
  4. In the Account ABC header, please replace the Parent Account field value with a new Account XYZ2.
  5. Save the above changes.
  6. This change will reflect in the Account Hirearchy Tab.
  7. Go to Changes Tab and when you see, the above change is not seen or recorded.


Change history recording for Account Hierarchy is not supported at the moment.


This is a new requirement and will be included in the coming relases.


KBA , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer add-ins 1708