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2525097 - Update deactivated due to connectivity issues between the Dispatcher and Message Server

Symptom

The update mechanism is being deactivated automatically by the system. The system log (transaction SM21) shows the following entry:

<time>  <instance name>  <work process type>  <work process number>   R0 R The update has been deactivated following a system error

Around the same time as the system log message, the Dispatcher trace (dev_disp) shows loss of network connection to the Message Server as in the below example:

<timestamp>
***LOG Q0I=> NiIRead: P=<Message Server IP address>:<Message Server port>; L=<IP address of local instance>:<client port>: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 5082]
*** ERROR => NiIRead: SiRecv failed for hdl 17/sock 1140
    (SI_ECONN_BROKEN/10054; I4; ST; P=<Message Server IP address>:<Message Server port>; L=<IP address of local instance>:<client port>) [nixxi.cpp    5082]
*** ERROR => MsINiRead: NiBufReceive failed (NIECONN_BROKEN) [msxxi.c      2833]
 
*****************************************************************************
*
*  LOCATION    SAP-Dispatcher <instance name> on host <server name>
*  ERROR       Reading data from the message server (<Message Server host> / <Message Server port>)
*              failed.
*              Please check the trace file of the message server.
*
*  TIME        <timestamp>
*  RELEASE     722
*  COMPONENT   MS (message handling interface, multithreaded)
*  VERSION     4
*  RC          -36
*  MODULE      msxxi.c
*  LINE        2852
*  COUNTER     64600
*
*****************************************************************************

The Message Server trace (dev_ms) might also show the network disconnection. These trace files are located in the route: /usr/sap/<SYS>/<instance name>/work


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Environment

  • Operating system independent
  • Database independent
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4HANA
  • ABAP Platform

Product

ABAP platform all versions ; SAP NetWeaver all versions ; SAP Web Application Server for SAP S/4HANA all versions

Keywords

update deactivated, SM21, The update has been deactivated following a system error, dev_disp, dev_ms, network connection, 10054: WSAECONNRESET: Connection reset by peer, SI_ECONN_BROKEN, Reading data from the message server failed, /usr/sap/<SYS>/<instance name>/work , KBA , BC-CST-UP , Update , BC-CST , Client/Server Technology , Problem

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