2525276 - LDAP Update not retrieving new users - BI 4.x

• LDAP Update runs successful in Central Management Console (CMC) -> Authentication -> LDAP, but new users from LDAP are not updated in the system, existing users may also not be updated
• Central Management Server (CMS) on medium traces show the following:
  
  LDAP: LdapQueryForEntries() Bad filter or DN syntax while searching using filter: (�|(cn=CorrectExample(1))(cn=WrongExample(2)
  SecLdap Error: an error occurred in LdapGetEntries().
  SecLdap Error: an unknown error occurred in LdapGetUsersByGroups().
  LDAP: The following groups could not be verified: <GROUPINFO>
  SResourceSource::LoadString LDAP Error: %1. %2
  LDAP: SecLdap Error: an unknown error occurred in LdapGetUsersByGroups().
  LDAP Error: Bad search filter.
  SResourceSource::LoadString LDAP Authentication failed to verify one or more of the mapped groups. If the problem persists, please delete and re-map into SAP BusinessObjects BI platform the following group(s): %1
  SResourceSource::LoadString LDAP Authentication failed to verify one or more of the mapped groups. If the problem persists, please delete and re-map into SAP BusinessObjects BI platform the following group(s): %1
  UserReloadThread: caught exception: LDAP Authentication failed to verify one or more of the mapped groups. If the problem persists, please delete and re-map into SAP BusinessObjects BI platform the following group(s): <GROUPINFO> Plugin error: SecLdap Error: an unknown error occurred in LdapGetUsersByGroups().
  LDAP Error: Bad search filter.

• SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
• Windows
• Linux / Unix  
• Windows Active Directory (AD)
• LDAP

AD, synchronization, sync , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem