SAP Knowledge Base Article - Preview

2525525 - CRM Claims Management - Application Error raised while approving Claim

Symptom

On approving and saving a claim one of the following error messages is raised:

[CRM_CLA_CSR_APPL 000] An application error has occurred
An application error has occurred in MethodCL_CRM_..._POSTING_HANDLER=>PREPARE_POSTINGS_REB_R.

[CRM_CLA_CSR_APPL 516] Validated account is missing / not determined; check configuration

The claim cannot be saved due to this error.


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Environment

  • SAP Customer Relationship Management (All versions)
  • SAP enhancement package for SAP CRM (All versions)
  • SAP enhancement package for SAP CRM, version for SAP HANA (All versions)

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Claim, Deduction Claim, Invoice Claim, Claim Item, approved [CRM_CLA_CSR_APPL 000] An application error has occurred
An application error has occurred in MethodCL_CRM_..._POSTING_HANDLER=>PREPARE_POSTINGS_REB_R.
Create a customer message assigned to the appropriate component and include the above information in this message. [CRM_CLA_CSR_APPL 516] Validated account is missing / not determined; check configuration partner function, 00000172 Validated Account, 0062 Validated Account Forderung, Forderung per Abzug, Forderung per Rechnung, Forderungsposition, genehmigt [CRM_CLA_CSR_APPL 000] Ein Anwendungsfehler ist aufgetreten
In MethodeCL_CRM_..._POSTING_HANDLER=>PREPARE_POSTINGS_REB_R ist ein Anwendungsfehler aufgetreten.
Legen Sie eine der entsprechenden Komponente zugeordnete Kundenmeldung an und beziehen Sie die oben angegebene Information in diese Meldung mit ein. [CRM_CLA_CSR_APPL 516] Validierter Account fehlt / nicht ermittelt; Konfiguration prüfen Partnerfunktion, 00000172 Validierter Account, 0062 Validierter Account CL_CRM_CLA_CSR_POSTING_HANDLER->PREPARE_POSTINGS_REB_RES_AMT , KBA , CRM-CLA-CSR-TPM , TPM Claim , CRM-CLA-CSR , Claim , Problem

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