SAP Knowledge Base Article - Public

2525582 - Issues when adding new File Format in the Content Import Tool (such as MP4)


  • Unable to upload certain files using Import Content Tool
  • When adding a file and clicking "Browse" nothing happens in new Admin UI
  • The desired file extension option is not available for import via Import Content Tool
  • Admin receives "The file ("filename.extension") uses an unsupported file type" when trying to import content
  • 'ACCEPTED_FILE_TYPES' is undefined on F12 Developer Tool Console

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration
  2. Go to Content > Import Content
  3. Select Add New Content > Browse > Next
  4. Notice the bolded text states what file types are allowed
  5. Clicking on Browse does not show the file that needs to be imported

Content Import.png


The desired file extension is not configured (or configured incorrectly) in supportedFileExtensions configuration for the Content Import tool.


  1. Proceed to System Administration > Configuration > System Configuration > Edit CONTENT IMPORT property file
  2. Search for supportedFileExtensions > add the desired file extension (e.g. *.mp4) separated by a semicolon;
    • Example of this would be: "supportedFileExtensions=*.zip;*.pdf;*.doc;*.docx;*.rtf;*.html;*.htm;*.xls;*.xlsx;*.ppt;*.pptx" and we want to add mp4
    • It would look like this: "supportedFileExtensions=*.zip;*.pdf;*.doc;*.docx;*.rtf;*.html;*.htm;*.xls;*.xlsx;*.ppt;*.pptx;*.mp4"
    • Please make sure that the file extensions are separated by semicolons, otherwise the application will not be able to read it. There should be no spaces between each file type. Remove or do not add ";" or "*" or ";*" at the end;
    • Also please make sure all supported file extensions added are correctly written (as per explanation above mentioned and without typos, for example).
  3. Apply Changes

kba 2525582 resolution.jpg


SF, Success Factors, LMS, Learning, supportedFileExtensions, upload, format, file extension, content import, configuration, file, type, edit, tool, mp4, .mp4, .wmv, .jpg. image, , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , How To


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