In an Account and Contact, the Phone Number allows alphanumeric value.
Reproducing the Issue
- Go to the Customers work center.
- Go to the Contacts or Accounts view.
- Search for the ABC (where ABC is the Contact or Account Id) and open it.
- In the header for the field name Phone, enter an alphanumeric value for e.g. 123ABC45 and click on the Save button.
You can see the value 123ABC45 successfully saves for phone number.
We allow an alphanumeric value under phone/mobile number field. However, if it is special character (e.g. * , % , $ ), then those illegal characters are removed.
This is an expected system behavior.
Please refer the blog for details :: https://blogs.sap.com/2016/07/28/sap-cloud-for-customer-phone-number-parsing-and-formatting/
KBA , LOD-CRM-ACC , Account , How To
SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer add-ins 1708