2525987 - Internal Server Error, SoapFaultCode:5 Server Error or Timeout error (ICM_HTTP_TIMEOUT) in jobs using the asynchronous channel

Symptom

Communication with SAP Backend fails with Internal Server Error SRT_CORE 122 or Timeout error (ICM_HTTP_TIMEOUT) when checking the response from SAP.

Hint: Regarding error message Timeout error (ICM_HTTP_TIMEOUT) check the parameters PROCTIMEOUT (e.g. 600) and TIMEOUT (e.g. 120) for HTTPS protocol for all application servers (see sm51) in transaction smicm at first.

1. "HTTP Code: 500 ( Internal Server Error )" or "ICM_HTTP_TIMEOUT" occurs in the error log in transaction SRT_UTIL.

2. The job SM:LMDB GENERIC UPLOAD fails with SoapFaultCode:5 Server Error.

3. Other jobs cancel with "Internal Server Error".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

4. Affected is also step 3.2 in SOLMAN_SETUP -> System Preparation -> Setup Connectivity to SAP -> Support Hub Connectivity. Finalize Supoport Hub Connectivity will get red.

Environment

SAP SOLUTION MANAGER 7.2 SP05 and higher

Product

SAP Solution Manager 7.2

Keywords

REFRESH_ADMIN_DATA_FROM_SUPPORT; SM:UPLOAD SYSTEM DATA; SEND_SYSTEM_RELATIONSHIP_TO_SUPP , KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , XX-SER-NET-HTL , Problems with remote access from SAP to Customer system , Problem

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