Symptom
You have toggled Multiple Selection Mode in Fiori > Service > Unassociated Emails but you cannot tick more than one email.
Reproducing the Issue
1. Go to the Service workcenter.
2. Go to the Unassociated Emails view.
3. Click Toggle Multi Select.
4. Select several emails.
Result: when you try to select several emails this is not working.
Cause
This is a known issue.
Resolution
This functionality is currently still under development and will be available in a future release.
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , Product Enhancement
Product
SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711