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SAP Knowledge Base Article - PreviewSymptom
In Activities > Emails, the user id and password with access restriction for Employee, Territory, Account and Sales Data can see emails that have come in as a reply to a ticket id.
The ticket id is access restricted for the user id and they cannot see it so they should also not be able to see the response.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Involved Parties, Business Configuration, E-mail, Accounts, Sales Data , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-ACT , Activities , How To
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