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SAP Knowledge Base Article - PreviewSymptom
In Activities > Emails, the user XYZ with access restriction for Employee, Territory, Account and Sales Data can see emails that have come in as a reply to a ticket ABC.
The ticket ABC is access restricted for the user XYZ and they cannot see it so they should also not be able to see the response.
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Environment
SAP Sales Cloud
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , SRD-CC-FED , Feeds , LOD-CRM-ACT , Activities , How To
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