Symptom
- Can't import new Pay Scale Groups
- When importing Pay Scale Group receive the following error:
Found more than 1 internal code for same external code (upper). The same externalCode record has been already created: [***/*/*/*, ***/*/*/**]
Environment
- SAP SuccessFactors HCM Cloud
- Employee Central
Cause
The special character / is not allowed within the Pay Scale Group name.
Resolution
- In this scenario the client was importing Pay Scale Groups containing / in the name.
- Not only is this not allowed, but in the actual database _ was being used instead.
For example the client was importing Prod/Test, when the database actually contained Prod_Test.
Keywords
SF , success factors , EC , group won't import , failure , ECT-80624 , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions