SAP Knowledge Base Article - Public

2526408 - Import Pay Scale Group Found more than 1 internal code for same external code (upper)

Symptom

  • Can't import new Pay Scale Groups
  • When importing Pay Scale Group receive the following error:

Found more than 1 internal code for same external code (upper). The same externalCode record has been already created: [***/*/*/*, ***/*/*/**]

Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central

Cause

The special character / is not allowed within the Pay Scale Group name.

Resolution

  • In this scenario the client was importing Pay Scale Groups containing / in the name.
  • Not only is this not allowed, but in the actual database _ was being used instead.

For example the client was importing Prod/Test, when the database actually contained Prod_Test.

Keywords

SF , success factors , EC , group won't import , failure , ECT-80624 , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions