SAP Knowledge Base Article - Preview

2526535 - Fields Are Set To Read-Only After Changing The Status Of The Ticket To Completed

Symptom

Custom fields are set to read-only after changing the status of the ticket to Completed and there is no option to make it editable.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

ticket, completed, status, edit, field , KBA , SRD-CC , Cross Components , How To

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