SAP Knowledge Base Article - Public

2526613 - Notification email not sent to user when template body is empty

Symptom

Notification e-mail is not sent to users when template body is empty.

Environment

SAP SuccessFactors Learning

Resolution

According to the system design, e-mail notifications will not be sent to User/Manager/Instructor/Contacts when the template body is empty.

  • Even if the recipient is part of Organization having Org. notification Header and Footer, the e-mail notification will not be triggered.
  • Emails however will be sent to User/Supervisor/Instructor/Contacts if the user is part of organization, having header and footer and template body is made empty using the notification editor.

Emails will also not be sent when the following templates are empty: 

  • Learning Activities > Items > Search and select an entity > Click on Email Notifications tab > Edit registration template.
  • Learning Activities > Classes > Search and select an entity > Click on Email Notifications tab > Edit registration template.
  • Content > Surveys > Search and select an entity > Click on Email Notifications tab > Edit Survey Email Notification.

Keywords

Learning, LMS, Notification, e-mail, email, blank, template, body, empty, notification, LRN-18779 , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions