SAP Knowledge Base Article - Public

2526846 - Errors While Generating Appointment Summary


You are trying to generate Appointment Summary and getting below error messages:
XML transformation failed
Output Service processing error
Mandatory parameter form xml data is missing

Reproducing the Issue

  1. Go to the Activities workcenter.
  2. Go to Appointments view.
  3. Open the Appointment ABC (ABC is the Appointment ID).
  4. Select Action button.
  5. Select Generate Summary

You are receiving errors and there is no appointment summary generated.


The errors occur because the parent account name is longer than 40 characters.  


This is expected system behavior. Issue is fixed with the next release.

As workaround parent account can be removed from appointment's account then generate appointment summary. 


KBA , LOD-CRM-ACT , Activities , Product Enhancement


SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708