/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
From the document flow of a phone call activity, you can see duplicate tickets (more than 1) were created at almost the same time.
Nomally, when you do the action ‘Convert to new ticket’ from a phone call, only one ticket should be created. Then the ‘Convert to new ticket’ action will show as grey out.
Now you are wondering how the duplicate tickets were created from one phone call.
Read more...
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , SRD-CC-FED , Feeds , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)