SAP Knowledge Base Article - Public

2527236 - Order of Pairing of Attachments in Interactions of Tickets

Symptom

When you have sent an email with more than five attachments, only five attachments are displayed on Interactions Facet of Ticket and this Pairing of Attachments follow an Order

Reproducing the Issue

On sending an email with/repeated attachments within it, only those five attachments - in descending order of file name of attached files , are seen,

  1. Go to Service Work Center
  2. Then to Ticket View
  3. Open a ticket ABC,(where, ABC is ticket ID)
  4. Go to Interaction Facet of Ticket
  5. Only 5 attachments are seen, in descending order of file name of attached files

Cause

The Order of Pairing of Attachments in Interaction Screen follow "Descending Order", hence, you will see only 5 attachments which follow descending order of attached file names.

Resolution

Ensure that you attach files only once.

See Also

 2446571 - Maximum Number of Attachments in Interactions

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708