SAP Knowledge Base Article - Public

2527607 - Users do not see the system emails from SAP Analytics Cloud (SAC)


  • Users do not see the system emails (welcome) from SAP Analytics Cloud (SAC).
  • E-mail notifications sent from SAC arrive in your junk folder in your e-mail client (i.e. Outlook).


  • SAP Analytics Cloud (SAC)

Reproducing the Issue

  1. Logon to SAP Analytics Cloud with an administrator user ID.
  2. Create a new user. 
  3. Notice that the user does not get the activation e-mail.


  • The generated system emails are filtered by the users e-mail spam settings.
  • The generated system emails arrive with delay.


  • The e-mail client (junk / spam) e-mail filter moves suspected spam to the junk / spam e-mail folder. Adjust the junk / spam e-mail filter settings to allow e-mails for SAP Analytics Cloud.
  • Mail from unverified domains will be routed to the junk folder. Check the domain settings in your e-mail client (i.e. Outlook).
  • Mail will be considered as junk sometimes while routing through central gateways. Check the e-mail server settings (i.e. Exchange server).
  • This should be checked by your IT department to confirm settings are correct and filtering is not occurring.
  • Make sure that the following domains are added in the allow list:  
    • *
    • *
    • *.sap.corp
    • *
    • *

WORKAROUND (for the default SAP Analytics Cloud identity provider (IdP), i.e.

  1. Log into SAP Analytics Cloud.
  2. Click the "Forgot password" link in the SAP Cloud ID logon screen.
  3. Enter the e-mail address used for logon.
  4. Follow the instructions of the received e-mail to set up a password.

Please note that the welcome email may arrive with a delay of up to two hours. SAP is working on expediting this.

See Also

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SAP Analytics Cloud 1.0