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2527607 - Unable to receive system emails from SAP Analytics Cloud.

Symptom

  • Unable to receive system emails from SAP Analytics Cloud (SAC) in difference scenarios:
    • The system owner does not receive the welcome email for a newly purchased SAC tenant.
    • Users do not receive the welcome or activation email when a new user is created in the SAC tenant.
    • Users do not receive notification emails when a publication is scheduled.
    • Users do not receive notification emails when a story is shared.
  • Emails sent from SAC are delivered to the junk/spam folder in the email client (e.g., Outlook).


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Environment

SAP Analytics Cloud.

Product

SAP Analytics Cloud 1.0

Keywords

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