Symptom
Candidates are not receiving Onboarding 1.0 notifications.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Login to Onboarding 1.0
- Go to Onboarding 1.0 > Settings > Audit Trail
- Find your candidate
- Look at his Audit Trail
- Notification is not there
Cause
In this article we will cover three possible causes for this issue:
- Notification Email template is blank
- The candidate does not meet the condition
- Notify At is Notification Triggered
- Notification Type or CC key has no value
- User has no email in Onboarding > Security > Users
Resolution
Notification Email template is blank
-
Enter an Email Template for the notification by navigating to
-
Onboarding
-
Notifications
-
Search for your notification
-
Click on it
-
Select Email on the Navigation
-
Add and save
The candidate does not meet the condition
- To check if the candidate meets the condition
- Navigate to Super Admin
- Manage HRData search for the candidate
- Ctrl + F search for Key in the condition and check what value is in it
Notify At is Notification Triggered
- Check in Advanced Conditions
- Completed Notification cannot be blank
- Add the "Completed Notification" value
- Apply and save
Notification Type or CC key has no value
- Check if Named User has value in the process (activity)
- Certify that the value is being passed in the integration
Note: Named User is a user defined in Super Admin which has users defined. For Example: Named User "HR Manager" is a standart one and has value of userID for the "HR Manager" that was defined in the beggining of the Onboarding process.
User has no email in Onboarding > Security > Users
For this case when notification fail (no "To" recipient) please make sure the user has an email in Onboarding > Security > Users
Keywords
Notification, Not, Trigger, Blank, Template, Advanced, Condition, Onboarding, 1.0, Email, Obd, Onb, Complete, Notify, At, CC, To, Mail , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem