SAP Knowledge Base Article - Preview

2527728 - Users Receive Notifications Regarding Ticket Assignments Although no Workflow Rule is Enabled For This Functionality

Symptom

Users receive the following notifications although no workflow rule was created to send these notifications:

Ticket XYZ has been escalated to you (XYZ represents the Ticket ID)

Ticket XYZ is now reopened

Ticket XYZ is assigned to you


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Product

SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

KBA , LOD-CRM-WKF , Workflow , How To

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