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SAP Knowledge Base Article - PreviewSymptom
Users receive the following notifications although no workflow rule was created to send these notifications:
Ticket XYZ has been escalated to you (XYZ represents the Ticket ID)
Ticket XYZ is now reopened
Ticket XYZ is assigned to you
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Product
SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
KBA , LOD-CRM-WKF , Workflow , How To
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