SAP Knowledge Base Article - Public

2527987 - Cannot Add Custom Syntax Tags/Email Notification Token Set(from b2005) to Notification Templates - Learning

Symptom

Can we add Syntax Tags/ Email Notification Token Set(from b2005) to Notification Templates?

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Logon to the LMS Administration UI
  2. Navigate to System Admin > Configuration > Notification Templates
  3. Select the Notification Template you wish to edit
  4. Note that there is no option to add syntax tags /Tokens(from b2005) 

Cause

Only the standard syntax tags/Email Notification Token Set(from b2005)  are available, the LMS does not allow syntax tags/Email Notification Token Set(from b2005)  to be added or modified

Resolution

  • Syntax Tags are hard coded and custom tags cannot be added
  • Syntax Tag availability in a Notification Template is not modifiable
  • You cannot use a Syntax Tag/Email Notification Token Set(from b2005)  that's available in one template in another template if it is not already designated to be used in that Notification Template
  • If you'd like to see this functionality changed in a future release, please create an Enhancement Request

To see a list of available Syntax Tags / Email Notification Token Set(from b2005) :

  1. Logon to LMS Admin
  2. Navigate to System Admin > Configuration > Notification Syntax /Email Notification Token Set(from b2005) 
  3. Search for the template you wish to check which tags are available
  4. Click the Syntax Tags/Email Notification Token Set(from b2005)  left menu tab
  5. A list of the tags available for that template are listed

See Also

KB article 2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

Keywords

SF, Success Factors, LMS, modify, change, create custom, edit, delete, remove ,Email Notification Token Set (from b2005)   , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions