SAP Knowledge Base Article - Preview

2528295 - Unassociated E-Mails Suggest Contact During Conversion To Ticket

Symptom

You find an E-Mail in the Unassociated E-Mails view with the reason. However, when converting it to a ticket the system suggests a Contact.


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Environment

 SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Unassociated E-Mail;No matching contacts;Multiple matching contacts; , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , How To

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