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SAP Knowledge Base Article - PreviewSymptom
You find an E-Mail in the Unassociated E-Mails view with the reason. However, when converting it to a ticket the system suggests a Contact.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Unassociated E-Mail;No matching contacts;Multiple matching contacts; , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , How To
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