SAP Knowledge Base Article - Public

2528392 - Skipped Route Steps are not Visible in the Route Map Header on the Performance Form - Performance Management


Skipped route steps are not visible in the Route Map Header on the Performance Form.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Launch a form
  2. Open the form and check that all route steps are visible in the Route Map header at the top of the form:

route map 1.png

  1. Go to Admin Center > Route Form tool
  2. Select the form
  3. Select the option to "Skip step to continue the process":

skip route step.png

  1. Navigate back to the Performance Inbox
  2. Open the form and check the Route Map header

The skipped steps are no longer visible in the routed Performance Form:

 route map 2.png


In the Route Form tool, there are two options that you can choose when moving a form to a specific step:

  • Move form on behalf of *step owner*

              All the route map steps will be displayed in the Route Map header on the form if you choose option one.

  •  Skip step to continue the process

              The skipped steps will no longer be displayed in the Route Map header on the form if you choose option two.


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SAP SuccessFactors Performance & Goals all versions