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SAP Knowledge Base Article - PublicSymptom
When working on a document based off a datasource which requires credentials, after 15 minutes of inactivity, you are prompted to enter the datasource credentials again, in SAP Analytics Cloud (SAC).
Environment
- SAP Analytics Cloud
Reproducing the Issue
-
Login to SAP Analytics Cloud tenant
- Create a story based on a datasource which requires login.
- Wait for approximately 15 minutes and return to the session.
Cause
By default, SAP Analytics Cloud will remove the user from the session after 12 hours of inactivity, but the request for credentials originates at the datasource backend.
Resolution
Change the timeout parameter in the datasource backend.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
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