SAP Knowledge Base Article - Public

2528548 - Common Implementation Questions for SAP SuccessFactors Recruiting Marketing

Symptom

  • Career Site Builder Implementation
  • How to configure Career Site Builder

Environment

  • SAP SuccessFactors Recruiting Marketing
  • Career Site Builder

Resolution

Asana Access

  • Product Support cannot grant access to Asana.
  • NB: Asana only comes into play if Professional Services are engaged on a billable project. 
  • For Partner led RMK implementations, Asana does not come into play.
  • RMK implementations: Asana access will be provided by the assigned Project Manager for PS led RMK implementations.
  • If you are not put in contact with a RMK Project Manager, please reach out to the contract creator. (Their email will be in the signed SoW.) If you have any questions please contact your SSEM.
  • Advanced Analytics: An Asana task is only needed if the Scope of Advanced Analytics Work Sold is the full 20 hours, if only the Minimum Scope (5 hours) has been purchased, Asana access is not required.

Site Creation Requests

Product Support cannot create RMK instances. The Provisioning process should be triggered by the customer from SAP4me. See KBA 2555726 - RMK Instance is not Created - SAP SuccessFactors Recruiting Marketing.

Site Manager Access Requests

  • Certified RMK Partners who have successfully completed Career Site Builder training and earned an Associate Certification for RMK can request access to the client's Production and Stage instances.
  • Complete the form "RMK Site Manager Request" on the SAP SuccessFactors HCM Cloud Operations Portal.
  • Navigate to "OPERATIONS REQUESTS" → "REQUEST FORMS", and in the section "RMK Requests" click on "RMK Site Manager Assignment".
  • Complete the form twice, once for Stage and once for Production. You will receive an email confirmation, and a Site Manager account will be provided within 5 business days.

How to get customer’s Site Name, Site ID and Customer ID to request Site Manager Access

  • When the Customer contract is signed, the contact provided in the contract will receive the SF emails, including the site details notifications.
  • As a partner you should be in contact with this person already and they should provide these details to you.
  • Note support can also look for the site (if provisioning was already triggered by the customer) and provide the required details.

RMK SSL Certificate

NOTE: Since November 19th 2021 partners have to use the new SSL Certificate tab in Career Site Builder to generate the CSR file and install the site SSL certificate. Since this is a self-service tool, Support are no longer part of the process of certificate installation and requests to do this on behalf of the partner or customer will not be entertained.

Professional Services Engagement: SAP Professional Services support for CSB configuration requires a billable engagement.

If the Customer/Partner does have an Active Sales Order with SAP Professional Services:

  • If you require assistance during implementation, and have an active Sales Order with SAP Professional Services, please work with the Implementation Consultant assigned to your project to review and resolve the issue.
  • If you do not know who the SAP Professional Services Consultant assigned to your project is, please contact the Services Sales Manager (SSEM) who drafted your services contract to provide a resource name.

If the Customer/Partner does not have an Active Sales Order with SAP Professional Services:

  • If you are a Partner Consultant supporting a customer Implementation and require an SAP Professional Services Functional or Technical Consultant to support however do not have an active Sales Order, please work with your regional SSEM to request an estimate for Delivery Enablement Support, and to assist in drafting an SOW to engage Services.
  • If you require assistance completing a post-production change to your Career Site Builder instance, please work with your regional SSEM to request an estimate for engaging a Professional Services consultant to provide assistance.

What SAP Support can and cannot do

  • Partners are expected to provide consulting for their customers which means advising them on the best course of action in terms of implementation based on their requirements and existing configuration. Support should not be expected to provide this service. See KBA 2706322 - What is Support – What is Consulting: Cloud Solutions.
  • Partners are also expected to make configuration changes as requested by their customers.
  • Only a limited list of configuration changes can be handled by Support. This list is found in KBA 2794889 - SAP SuccessFactors Recruiting Marketing - Provisioning and Command Center Configuration Change Request. Any change requests that are not described in this KBA are out of scope of Cloud Product Support.
  • As a general rule, any action which can be performed by the customer/partner themselves via the User Interface will not be performed by Support.

See Also

  • KBA 2116056 - Self-Service Resources & Tools for SAP SuccessFactors Partners before opening a Support Case
  • KBA 2748769 - Best Practices For Opening and Updating SuccessFactors Support Cases

Keywords

RCM, SuccessFactors, SF, RMK, implementation , KBA , LOD-SF-RMK-CSB-CFG , Site Config, import & export, Site Locales, Translations , How To

Product

SAP SuccessFactors Recruiting all versions