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2528568 - Error: The server encountered an internal error... when downloading media from the a cockpit or hmc in hybris


When attempting to download media such as an image, xls, or others from one of the hybris cockpits or hmc, you see the following error in the browser:


Another symptom is that certain thumbnails do not appear in some areas of the cockpits as seen here:




Apache Server containing bugfix CVE-2016-8743

Apache httpd 2.4.25 or higher
Debian apache2 2.2.22-13+deb7u8 or higher


One of the following hybris versions or lower:


SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP hybris Commerce 5.7 ; SAP hybris Commerce Suite 5.5-1 ; SAP hybris Commerce Suite 5.6


Hybris, error, images, download, thumbnail, downloading, missing, Apache , KBA , CEC-COM-CPS , SAP Commerce , Problem

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