Symptom
Email options on Campaigns are not shown on the Overview facet.
Reproducing the Issue
- Go to Sales Campaing work center;
- Go to Campaigns view;
- Open Campaign XYZ (XYZ represents the ID of the campaign);
- See that sections E-mail Templates and Bouce are not visible on the Overview facet.
Cause
The campaign has no e-mail action yet. The options related to email templates and bouce are only visible if the campaign has already an action related to emails set on the Build facet.
Resolution
- Go to Sales Campaing work center;
- Go to Campaigns view;
- Open Campaign XYZ (XYZ represents the ID of the campaign);
- On the Build facet, add Action: Send E-mail.
Keywords
KBA , SRD-CC-FED , Feeds , How To
Product
SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711