Symptom
Candidate has a new permanent resident card and need to select a change on the panel.
Environment
SAP SuccessFactors Onboarding - All Versions
Reproducing the Issue
When processing a candidate in the reverification step need to change their status from Alien authorize to work to permanent resident.
Cause
Permanent Resident option not found on panel.
Resolution
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To make a change during the reverification step from "alien authorize to work" to permanent resident" please follow these steps.
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Select Yes to the question "Has the employee's citizenship status changed?" Click next.
3. Select No to the question " Is the citizenship selected correct?"
4. Click on the drop down as seen in screen shot below:
5. Select "A lawful permanent resident" from the drop down.
6. You have now successfully made the change from Alien authorize to work to Permanent resident.
Keywords
Reverification ; Alien authorize to work ; Permanent resident ; Permanency, ; residency ; , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , How To