Symptom
- When the device user tries to create a confirmation and then choose “Add Order Items” in the client, items in Service Orders with status “completed” (as stored in the backend) are visible in the list of items available to be added.
- These items should not be transferred to the Agentry client and should not appear in this list.
Read more...
Environment
SAP CRM Service Manager version 4.2
Product
SAP CRM Service Manager 4.2.0
Keywords
Agentry, syclo, service manager, completed, item, service order, confirmation , KBA , MOB-SYC-SAP-SM , Syclo SAP CRM Service Manager Application , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.