2528818 - LMS notifications not sent to Class contact

Class contact does not receive the SystemEnrollmentNotification when user is enrolled to the class.

SAP SuccessFactors Learning

1. Contact Email Address in Class details is defined
2. User registered to the class
3. Results: Class Contact email address did not receive LMS notifications like SystemEnrollmentNotification 

• There are no contacts under Class- Contacts tab.
• The Contact Name, Contact Email Address and Contact Phone fields within the Class Details Fields are intended solely for informational purposes. These fields are not designed to receive notifications for user registrations.

• Adding Contacts to Classes - For the Class Contact to receive class notifications (e.g. SystemEnrollmentNotification), the details must be maintained in Class record > Contacts tab
• Registering Users in a Class with Registration Assistant - select the Users, Instructors, Managers, and Contacts checkboxes if you wish to notify a group that you registered them or others for the class.

• Template ID to Trigger to Receiver Map

SF, Success Factors, LMS, learning, Class contact name, Contact Email Address, SystemEnrollmentNotification, email notifications , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem