Symptom
We have configured reminder notifications when New Employee Step is due(Due date is configured as 3 days + PHV Completion date) - However the notification is not being sent.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Login to Onboarding
- Navigate to Mail queue
- Input candidate details and check log
- Reminder emails not sent
Cause
This notification was set to trigger On a Step
Resolution
You have 3 ways of setting when a Notification gets triggered
- When a Step is completed e.g. when the Post Hire Verification ends
- On a Step (Which means during the process you will need to click on the close button on any panel, and open the process again before it gets triggered)
- Notification Trigger (which means your Notification will be triggered by another Notification
See Also
Keywords
Custom, Notification, not, Triggered, Employee, onboarding, obd, 1.0 , KBA , LOD-SF-OBD-EML , Emails and Notifications , LOD-SF-OBD , Onboarding , Problem