SAP Knowledge Base Article - Public

2529075 - Custom Employee Notification not Sent - Onboarding 1.0


We have configured reminder notifications when New Employee Step is due(Due date is configured as 3 days + PHV Completion date) -  However the notification is not being sent.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to Onboarding
  2. Navigate to Mail queue
  3. Input candidate details and check log
  4. Reminder emails not sent


This notification was set to trigger On a Step



You have 3 ways of setting when a Notification gets triggered

  1. When a Step is completed e.g. when the Post Hire Verification ends
  2. On a Step (Which means during the process you will need to click on the close button on any panel, and open the process again before it gets triggered)
  3. Notification Trigger (which means your Notification will be triggered by another Notification


See Also



Custom, Notification, not, Triggered, Employee, onboarding, obd, 1.0 , KBA , LOD-SF-OBD-EML , Emails and Notifications , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors Onboarding