2529075 - Custom Employee Notification not Sent - Onboarding 1.0

We have configured reminder notifications when New Employee Step is due(Due date is configured as 3 days + PHV Completion date) -  However the notification is not being sent.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

SAP SuccessFactors Onboarding 1.0

1. Login to Onboarding
2. Navigate to Mail queue
3. Input candidate details and check log
4. Reminder emails not sent

This notification was set to trigger On a Step

You have 3 ways of setting when a Notification gets triggered

1. When a Step is completed e.g. when the Post Hire Verification ends
2. On a Step (Which means during the process you will need to click on the close button on any panel, and open the process again before it gets triggered)
3. Notification Trigger (which means your Notification will be triggered by another Notification
   
   

Notifications

Custom, Notification, not, Triggered, Employee, onboarding, obd, 1.0 , KBA , LOD-SF-OBD-EML , Emails and Notifications , LOD-SF-OBD , Onboarding , Problem