SAP Knowledge Base Article - Public

2529084 - Unable to preview Master Template in C4C HTML5


Unable to preview Master Template in HTML5 via Administrator Work Center

Reproducing the Issue

1. Login to HTML5.
2. Go to Administrator Work Center.
3. Go to Business Flexibility -> Master Template Maintenance.
4. Select Form Master Template.
5. Choose any Master Template.
6. Click on Edit.

Preview is not available and you get the error message 'CustomPaneRenderer : SAP.BYD.LS.UI.Mashup.UrlViewer.UrlViewerPane'.


The custom pane which runs PDF plugin used for preview, is not implemented yet in HTML5.


  • This is the current system behavior.
  • As a work around access Master Template via Silverlight.


KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To


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