2529541 - Application Error when clicking editing block or section in Profile or Configure People Profile - Employee Central & Employee Profile

Application Error When Clicking On Edit Block For Personal Information in Admin Center > Configure People Profile.

Or, Error occurred when trying to access any section in Employee Profile.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SuccessFactors Employee Central & Employee Profile
• SAP SuccessFactors HCM

1. Login
2. Go to Admin Center > Configure People Profile
3. Click on Personal Information
4. Click on Edit under Block, then application error occurred.

Or,

1. Go to Employee Profile
2. Navigate to any section which pops-up an application error entitled as "Error occurred"

XML template is not configured properly.

Or, Database upgrade failed due unsuccesfull field creation (Support Team, see Internal Memo).

One of the reasons for this issue is that there is no global info configured in the data model. So, please add a globalInfo hris element to succession data model as following and this will fix the issue.

• <hris-element id="globalInfo">
• <label>Global Information</label>
• </hris-element>

If you don't have access to Provisioning, please contact your Partner or SAP Customer Support team to modify the data model.

Support Team, in case the issue persists, check Internal Memo.

INC8785713, database, DB, upgarde, error occurred, application error, failed, employee central, employee profile, successfactors, SF, EC, EP , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , LOD-SF-EC , Employee Central , LOD-SF-EP , People Profile , LOD-SF-EP-BCI , BCUI & Data Model (XML) Configuration , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions