2529544 - Copy Route Map, Step Name Shows As Untitled - Performance Management

Copy Route Map, Step Name Shows As Untitled

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Performance Management

1. Logon system
2. Go to Manage Route Map
3. Click on "Save as", then copy one existing route map
4. The opened new route map shows steps names as "Untitled"

This is due to changing default language in Provisioning side. Here is the detailed procedure:(Take Japanese and English as example)

1. Provisioning >Company Settings>Set default language as Japanese
2. Logon system>Manage Route Map> Create a new route map “A”
3. Provisioning >Company Settings>Set default language as English
4. Logon system>Manage Route Map>Copy “A” as a new route map>Step name are missing as “Untitled”

The default language for the source route_map was Japanese, but the current default language in this instance has been changed to English.

So when you choose "Save as", the new route_map only has the label under Japanese as well and it will show "Untitled" under English language.

When copying the Route Map, please ensure the step name has label value under the default language. You can open the source route_map, change to "en_US" and make any changes to save.

Then when you use it to do the "save as", it should work as expected.

KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem