Symptom
Recruiter is unable to view the new hire in the Manage Pending Recruits after onboarding the candidate.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Logon to BizX
- Manage Pending Hires / Manage Pending Recruits
- Candidate is not visible in Manage Pending Hires / Manage Pending Recruits
Cause
- The Recruiter does not have enough permissions
- The ready to hire flag is not set to Yes on Onboarding 1.0 Candidate Info Object
- There is a conflict with UserId between Onboarding 1.0 and BizX
Resolution
Does the User / Recruiter have permission
-
Admin Center
-
View User Permission
-
Search for you User / Recruiter
-
Click View Permissions
-
Ctrl + F Search for Manage pending Recruits / Manage Pending Hire
-
Give the User the permission if you do not find it by navigation to:
- Admin Center
- Manage Permission Roles
- Find the role associated with that User
- Click Permission
- Manage User
- Grant and save the permissions
The Ready to Hire Flag is set to No
- Navigate to Manage Data
- Onboarding 1.0 CandidateInfo
- Search for your new hire
- If the ready to hire flag is set to No the new hire will not appear on Manage Pending Hires
- If this issue only occurred to one new hire you can change the flag to Yes by:
- Navigate to Manage Data
- Onboarding 1.0 CandidateInfo
- Search for your new hire
- Take action on the Right
- Change the flag to Yes
There is a conflict with UserId between Onboarding 1.0 and BizX
- Admin center
- Employee Export
- Export the Directory
- Search for your User
- Navigate to Onboarding 1.0
- Security
- Search for your User
- Compare it to the Directory to ensure the USERIDs are the same
- If there is a conflict between them Delete the User in Onboarding 1.0
- Add the User again with the same USERID as the one in BizX
Keywords
Admin Center, Candidate, Hires, Manage, Manage Data, Manage Pending Hires,MPH, New Hire, Onboarding, OBD, Pending, readyToHire, Recruit, View, Visible , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem